Pragmatic Training - Practical learning for a dynamic workplace

Protecting the privacy and confidentiality of information we collect in the course of providing our services is important to us.

With the introduction of the National Privacy Principles in December 2001, we implemented processes to ensure the protection of student and staff information.

Client Information

The personal information collected and held by Pragmatic Training Pty Ltd may include:

• Name, contact addresses, telephone numbers, responsible persons, marital status, religion, living situation, bank account details, financial information, Centrelink numbers / references, Medicare number, health insurance details
• Medical information
• Social / lifestyle information
• Educational information including results, assessment and any other information related to education or training
• Family information

If you choose not to provide us with requested information, we may not be able to consider your application for training or provide the necessary and appropriate services whilst you are a student at Pragmatic Training.

Collection of Information

We collect information in a number of ways, including:

• Directly from you when you provide personal details in an application for training at Pragmatic Training Pty Ltd
• From third parties such as other RTO's or training providers, Centrelink, Department of Immigration, social workers, etc.
• From publicly available sources such a electoral rolls and from our own records of previous contacts

Use of Information

The information we obtain may be used in order to:

• Determine whether we can provide suitable training appropriate to your needs
• Manage and administer training and services including charging and collecting relevant monies
• Provide information to others about individual and broader training and related issues
• Report to relevant government departments and other regulatory or industry bodies about training matters
• Participate in research and development projects

Disclosure of Information

We use your information in order to fulfil our commitment to providing excellent education and training and other services. As with many other organisations, some of these services are provided by third party suppliers, other RTO's, government bodies, community organisations or consultants, etc.

In addition, we may disclose required information to the following:

• Your representatives (a person nominated by yourself)
• Our professional advisors, accountants and auditors
• Government and other regulatory bodies
• Related entities and other bodies with which we are affiliated

Accuracy of Information

We undertake to ensure all reasonable procedures are applied to ensure that the information you have provided to us, which is stored for the use of disclosure is accurate and up to date. The accuracy of this information is dependent to a significant extent on your continued cooperation and the provision of current information. You need to:

• Advise us of any errors in your information that we hold;
• Let us know of any changes as soon as possible and confirm any alterations

How you can obtain your information from us

You may request copies of personal information we hold about you by contacting us by mail or in person.

If we are unable to disclose any information to you we will write to you and give you our reasons for declining your request.

You may also ask us for details about the way we manage personal information we hold.

Further Information

If you require further information about the Commonwealth Privacy legislation or the National Privacy Principles, the office of the Federal Privacy Commissioner can be accessed at website :www.privacy.gov.au or telephone 1300 363 992.