BSB51004 - Diploma of Business (Frontline Management)

Extend your senior frontline managers' skills.

Course Objectives

Frontline managers are central to efficient and improved productivity in the workplace. To meet the challenges of globalisation, increased competition, best practices, managing knowledge and the increasing complexity of work, many organisations are recognising that effective workplace leadership and team approach are critical to success.

The changing workplace has led to the development of a significantly different role for Frontline Managers. Today’s Frontline Managers have a major leadership role and are responsible for facilitating, developing and supporting team cooperation within a strategic framework.

The focus is on tactical and strategic issues, looking at the big picture and often evaluating the direction of the organisation. The standards, ethics and values they display will to a significant degree, have effects on the performance of both individuals and teams within an organisation.

These studies will provide managers the opportunity to learn theories in a self paced and directed learning environment and to apply this knowledge in practice.

Course Outcomes

The Pragmatic Training BSB51004 — Diploma of Business (Frontline Management) course aims to assist individuals to develop management competencies to fulfil their roles and responsibilities as frontline managers, at the same time assist their workplace to become more efficient. The course will assist you to:

• Develop the range of competencies required of Frontline Managers in a changing economic environment
• Identify the roles and responsibilities of Frontline Managers
• Evaluate the strategic issues Frontline Managers play in assisting their organisation
• Demonstrate the ability to provide effective leadership through the management of people, information, operations and resources to achieve business objectives in a team-based environment.

Career Opportunities

All successful businesses and organisations require employees to have basic skills of a competent supervisor or team leader so that they are capable of delivering high quality customer service. The Diploma in Business (Frontline Management) will allow you to progress towards a management position in an organisation, as the course covers the areas of leadership, people and systems management, risk and operational management.

Course Content / Structure

BSB41004 — Certificate IV of Business (Frontline Management) requires 11 units for the qualification from the table below:

Code	Module Name
Professional Development
BSBFLM501B	Manage personal work priorities and professional development
BSBFLM511B	Develop a workplace learning environment
Team Effectiveness
BSBFLM503B	Manage effective workplace relationships
BSBFLM512A	Ensure team effectiveness
Customer Service
BSBFLM507B	Manage quality customer service
Change and Innovation
BSBFLM510B	Facilitate and capitalise on change and innovation
BSBFLM509B	Facilitate continuous improvement
Project Management
BSBFLM505B	Manage operational plan
Information Management
BSBFLM506B	Manage workplace information systems
Performance Management
BSBFLM514A	Manage People
Workplace Safety
BSBMGT505A	Ensure a safe workplace

Assessment

All programs in the qualification are assessed through on and off the job assessment tasks and a work-based project, which requires you to compile a range of evidence to demonstrate competency. These assessments consolidate the knowledge and skills gained during a learning and assessment program to enable validation and transfer of learning to the individual workplace context.

Successful completion and demonstrated competence of a single unit of competence entitles you to the award of a Statement of Attainment for the relevant unit of competence. Successful completion and demonstrated competence of the set of 11 units of competence qualifies you for the award of a BSB51004 — Diploma of Business (Frontline Management).

Modes of Delivery and Course Structure

The course is offered in the class room and via a flexible distance learning approach. The course consists of on and off the job assessment.

The Diploma of Business (Frontline Management) can be studied part time in the classroom but please Contact Aged Care Association of Victoria for more details, on 03 9885 0388.

Skills Recognition — Exemptions/Transfers

Students may be eligible for exemptions/transfers on the basis of previous qualifications.

Further Study Links

After satisfactorily completing the Diploma of Business (Frontline Management) students may wish to further their studies to the Advanced Diploma of Business or apply to University to undertake a Bachelor of Business program. University requirements may vary. Students are able to exit at Certificate III and certificate IV levels if they do not wish to complete the Diploma.

Fees and Charges

Please contact Pragmatic Training to discuss all course fees and charges for theDiploma of Business (Frontline Management)All course materials are included in the price.

Qualification

On completion of this qualification, you will have achieved the nationally recognised standards for Frontline Management Competencies at level five of the Australian Qualifications Framework. You will be awarded the Diploma of Business (Frontline Management).