BSB41004 - Certificate IV in Business (Frontine Management)

Enhance your Management skills.

Course Objectives

Leadership, communication and organisational skills are all essential components of successful business management. Frontline Managers need to be able to manage both their own performance and that of their employees.

The Pragmatic Training BSB41004 — Certificate IV in Business (Frontline Management) course will assist you to develop the workplace communication, leadership and planning skills necessary to manage one’s own performance as well as the performance of others. These are the valuable skills that employers are looking for in today’s workplace.

Course Content / Structure

BSB41004 — Certificate IV in Business (Frontline Management) requires 8 units for the qualification from the table below:

Code	Module Name
Change Management
BSBCMN402A	Develop Work Priorities
BSBCMN404A	Develop Teams and Individuals
BSBCMN410A	Coordinate Implementation of Customer Service Strategies
BSBCMN411A	Monitor a Safe Workplace
BSBCMN412A	Promote Innovation and Change
Frontline Management
BSBFLM403A	Implement Effective Workplace Relationships
BSBFLM405B	Implement Operational Plan
BSBFLM412A	Promote Team Effectiveness

Selection Criteria

Your current role and experience will be taken into account and if your work includes leadership opportunities, it will stand in your favour. However, management experience is not mandatory.

Skills Recognition — Exemptions/Transfers

Students may be eligible for exemptions/transfers on the basis of previous qualifications.

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate IV in Business (Frontline Management).