BSB40807 - Certificate IV in Frontline Management
Course Objectives
This qualification has been designed for potential and future managers and supervisors. You will learn how to prioritise your time most effectively and be able to lead staff by developing plans and providing leadership in the workplace. Being a hands-on course it creates opportunities for supervisors to gain recognition for work skills they have already obtained (RPL) fast tracking the course. The program is designed to take you on a journey of discovery where you will assume a particular position within your organisation and take a lead role in establishing strategies for supervising staff.
Employment titles may include: Accounts Clerk, Customer Service Advisor, Import/Export Clerk, Office Administrator, Student Services Officer and many others.
The Pragmatic Training BSB40807 — Certificate IV in Frontline Management course will assist you to develop the workplace communication, leadership and planning skills necessary to manage one’s own performance as well as the performance of others. These are the valuable skills that employers are looking for in today’s workplace.
Selection Criteria / Prerequisites
There are no prerequisites to this course other than to aspire to a leadership position and to have access to a mentor who will guide you through the process. A literacy and numeracy test is required before commencement of all pragmatic Training qualification courses.
Qualification
As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate IV in Frontline Management.
Course Delivery & Content
Flexible delivery options include classroom based, distance via correspondence, online and workplace based.Pragmatic Training formally recognises prior learning (RPL/RCC) and Credit Transfer. Where possible, State/Commonwealth Government Funding will be sought.
This course includes 4 compulsory core units and 6 elective units*.COMPETENCY IS REQUIRED IN ALL 10 UNITS. Upon successful completion of this course, participants will receive a Nationally Recognised BSB40807 Certificate IV in Frontline Management.
| Code | Module Name |
|---|---|
| BSBWOR404A* | Develop work priorities |
| BSBCUS401A* | Coordinate implementation of customer service strategies |
| BSBOHS407A | Monitor a safe workplace |
| BSBMGT402A | Implement operational plan |
| BSBWOR401A* | Establish effective workplace relationships |
| BSBWOR402A | Promote team effectiveness |
| BSBMGT401A* | Develop teams and individuals |
| BSBMGT403A* | Implement continuous improvement |
| BSBMGT401A | Show leadership in the workplace |
| BSBMGT502A* | Manage people performance |
Further Study
Diploma & Advanced Diploma of Management OR Human Resources Management
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