WRR20102 - Certificate II in Retail Operations

Course Objectives

This qualification is part of the Retail Training Package. The WRR20102 — Certificate II in Retail Operations qualification will provide you with the practical skills and knowledge to sell goods to customers in retail and wholesale establishments. You will learn about controlling and maintaining stock, product knowledge, and theft prevention. You will also learn skills in selling products and services, customer service, point of sale systems, balancing the register, effective communication, and team work.

Course Content / Structure

There are 14 units of competency which make up a WRR20102 — Certificate II Retail Operations. There are 10 compulsory units and 4 elective units*. Competency is required in all 14 units for successful completion of this qualification course.

Code	Module Name
WRRCS1B	Communicate in the workplace
WRRCS2B	Apply point of sale handling procedures
WRRCS3B	Interact with customers
WRRER1B	Work effectively in a retail environment
WRRCA1B	Operate retail equipment
WRRM2B	Perform routine housekeeping duties
WRRLP1B	Apply safe working practices
WRRLP2B	Minimise theft
WRRI1B	Perform stock control procedures
WRRF1B	Balance register/ terminal
WRRS1B*	Sell products and services
WRRS2B*	Advise on products and services
WRRM1B*	Merchandise products
BSBCMN206A*	Process and maintain workplace information

Workplace Assessment

Workplace training gives you the opportunity to develop practical job skills, such as interacting with people in a professional environment, developing communication skills, as well as an insight into particular job roles and responsibilities. Others have found workplace training enhanced their chances of getting a job and succeeding at it.

Skills Recognition — Exemptions/Transfers

Students may be eligible for exemptions/transfers on the basis of previous qualifications.

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate II in Retail Operations.