THH21802 - Certificate II in Hospitality (Operations)

Kick start a career in the Hospitality Industry the right way with Pragmatic Training

Course Objectives

The nationally recognised THH21802 — Certificate II in Hospitality (Operations) course reflects the role of a qualified cook. Participants in this course will develop practical skills and associated knowledge required for employment in various roles within a hospitality establishment or retail outlet.

This course aims to provide:

1. Training and skills development in the Hospitality Industry;
2. A specific overview of Hospitality Operations;
3. Basic and advanced skills and knowledge for entry to and operation within the Hospitality Industry;
4. Interpersonal skills essential for a successful career in the Hospitality Industry.

Career Opportunities

Employment opportunities include working in hotels, motels, restaurants, casinos, clubs and cafes, staff restaurants and cafeterias, hospitals, food services and catering companies as a Food and Beverage attendant, Gaming attendant, Housekeeping attendant or Porter. Our courses are designed to prepare both apprentices and full time students for a career in the hospitality industry.

Course Content / Structure

This course comprises 5 compulsory units and 6 elective units* which make up the total of 11 units required for your THH21802 — Certificate II in Hospitality (Operations).

Code	Module Name
THHCOR01B	Work with colleagues and customers
THHCOR02B	Work in a socially diverse environment
THHCOR03B	Follow health, safety and security procedures
THHHCO01B	Develop and update hospitality industry knowledge
THHGHS01B	Follow workplace hygiene procedures
THHGGA01B*	Communicate on the telephone
THHGFA01B*	Process financial transactions
THHBFB02B*	Provide a link between kitchen and service areas
THHBFB03B*	Provide food and beverage service
THHGHS02B*	Clean premises and equipment
THHGCS01B*	Develop and update local knowledge

Entry Requirements

There are no prerequisites for this qualification.

Course Delivery Options

This course is delivered in the workplace, and at our soon to be completed, purpose built commercial kitchen and restaurant cafe. Students have the opportunity to attend to visiting customers and other students. Students will complete assessment books and be assessed in the workplace.

Assessment

Assessment is competency based and can include written papers, classroom activities, verbal presentations and the demonstration of work-based competencies.

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate II in Hospitality (Operations).

Further Study

Certificate III, IV, Diploma and Advanced Diploma of Hospitality.