CHC20102 - Certificate II in Community Services Support Work

Course Objectives

This qualification is part of the Community Services Training Package. The CHC20102 — Certificate II in Community Services Support Work course will give you the qualifications to work in residential facilities and/or in the community, providing ancillary services such as catering, cleaning, laundry, gardening and home maintenance.

Course Content / Structure

There are 12 units of competency which make up a CHC20102 — Certificate II in Community Services Support Work. There are 7 compulsory units and 5 electives. Competency is required in all 12 units.

Code	Module Name
CHCCS301A	Work within a legal and ethical framework
CHCCOM1B	Communicate with people accessing the services of an organisation
CHCORG3B	Participate in the work environment
HLTCSD6A	Respond effectively to difficult or challenging behaviour
CHCOHS302A	Participate in safety procedures for direct care work
HLTINF1A	Comply with infection control policies and procedures
CHCAC3C	Orientation to Aged Care Work
CHCDIS1C	Orientation to Disability Work
CHCDIS3C	Provide services to people with disabilities
CHCAC1C	Provide support to an older person
CHCAC17A	Support the older person to maintain their independence
HLTFA1A	Apply basic first aid

Workplace Assessment

Workplace training gives you the opportunity to develop practical job skills, such as interacting with people in a professional environment, developing communication skills, as well as an insight into particular job roles and responsibilities. Others have found workplace training enhanced their chances of getting a job and succeeding at it.

As a mandatory part of this course, you are required to seek workplace training. Workplace training and assessment is the gathering and evaluation of evidence during normal work activities in order to determine whether a required element within a competency has been achieved. Workplace assessment will entail a combination of recognition, observation, questioning, discussion and third party validation.

Following this, you are required to provide a signed Pre-Assessment Interview form, Workplace Assessment form, Record of Outcome form and also the Workplace Agreement form to verify you have successfully demonstrated the practical components of each of the required competency outcomes. A qualified manager/supervisor must sign the forms as validation.

Skills Recognition — Exemptions/Transfers

Students may be eligible for exemptions/transfers on the basis of previous qualifications.

Qualification

As part of the Australian Qualifications Framework this program is nationally recognised. On successful completion students will be awarded the Certificate II in Community Services Support Work.